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Thinking About Cancelling?

Before we process anything, we'd like to understand your situation. The more completely you fill out this form, the faster we can process your request - in many cases, there's no need to call or follow up at all.

Please note: Your 30-day notice period starts from the date you submit this form - not from when we reach out to you. It may take us up to a week to send your cancellation confirmation, but submitting this form serves as your official record.

YOUR INFORMATION

SECTION 1 OF 3

What's the reason for your cancellation?

Select the option that best describes your situation.

SECTION 2 OF 3

Would you like to freeze your membership instead?

If life is just getting in the way for a while, a freeze might be a better option than cancelling.

Benefits of freezing your membership:
  • Keep your current rate - no price increases when you return
  • No signup fee when you come back
  • Your term or open-end flexibility stays the same
  • Payments are paused for the freeze period

SECTION 3 OF 3

Would you like to transfer your membership to a friend or family member?

If someone you know could use your membership, we can transfer it - completely free of charge.

Benefits of transferring your membership:
  • No new signup fee for your friend or family member
  • They continue on your existing term or open-end plan
  • They get your same rate - no new contract required
  • Transfer fee: $20 $0 - waived for you